Shipping Policy
Thank you for visiting and shopping at Loveos. The following are the terms and conditions that constitute our Shipping Policy.
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Shipping Destinations
Loveos ships to a wide range of international destinations. If you have a question about shipping to a specific country, please contact our customer support team at support@loveos.de
3. Shipping Costs
We are pleased to offer Free Shipping on all orders. There are no minimum order requirements to qualify for free shipping. The shipping cost displayed at checkout will always be free of charge.
4. Order Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
5. Estimated Delivery Times
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Please note that during holidays or peak seasons, delivery times may be longer than usual.
USA: 5-10 business days
Canada: 7-10 business days
Europe: 5-10 business days
Australia: 7-10 business days
Rest of World: 7-10 business days
6. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
7. Customs, Duties, and Taxes
APEXNOVA INTERNATIONAL LIMITED is based in Hong Kong. As a result, your order may be subject to customs duties and import taxes imposed by the destination country's government. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We are not responsible for any customs and taxes applied to your order. We are not liable for any packages held by customs.
8. Damages
Loveos is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
9. P.O. Boxes or APO/FPO Addresses
We can ship to P.O. boxes or APO/FPO addresses, however, please note that shipping times may be longer for these locations.
10. Incorrect Shipping Addresses
It is the customer's responsibility to ensure the shipping address is correct. We make every attempt to validate the shipping address provided at checkout. If the provided address is not recognized as a valid shipping address, we will try to contact the customer for an updated address. If we cannot update the address, the order will be canceled and refunded.
We will not be held responsible if the customer provides the wrong shipping address and the package cannot be recovered.