Privacy policy
Last updated: September 8, 2025
This Privacy Policy describes how Loveos (the “Site,” “we,” “us,” or “our”) collects, uses, and shares personal data when you visit loveos.de (the “Site”), use our services, make a purchase there, or otherwise communicate with us regarding the Site (together, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any further steps required by applicable law.
How we collect and use your personal data
The information we collect and use varies depending on how you interact with us. In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal data do we collect?
The type of personal data we receive about you depends on how you interact with our Site and use our Services.
Information we collect directly from you:
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Contact information including your name, address, phone number, and email address.
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Order information including your billing and shipping address, payment confirmation, email address, and phone number.
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Account information including your username, password, and other security details.
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Customer support information including the content of your communication with us.
Information we collect about your usage:
We automatically collect certain information about your interaction with the Services (“Usage Data”), including device information, browser details, your IP address, information about your network connection, and details about your interaction with the Site. We use cookies, pixels, and similar technologies for this purpose.
Information we receive from third parties:
We may receive information about you from third parties, such as:
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Shopify (to provide our store)
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Payment processors (to process your payments)
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Third-party providers for analytics, customer service, hosting, etc.
How we use your personal data:
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To provide our Services, process orders and payments, and communicate with customers
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For marketing and advertising purposes
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For security and fraud prevention
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To improve our Services and customer support
Cookies
We use cookies to provide and analyze the Services. Details on Shopify’s cookies can be found at: https://www.shopify.com/legal/cookies. You can disable cookies in your browser.
How we share personal data
We only share your data with:
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Service providers and partners working on our behalf (e.g. payment processing, shipping, hosting, customer service)
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Marketing and business partners
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Authorities or in connection with legal obligations
Your rights
Depending on your place of residence, you may have the following rights:
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Access to your personal data
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Correction of inaccurate data
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Deletion of your data
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Objection to marketing or data processing
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Data portability
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Restriction of processing
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Withdrawal of your consent
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Filing a complaint with a data protection authority
Children’s data
Our Site is not directed at children under the age of 16. We do not knowingly collect data from children.
International transfers
Your data may be processed outside your country of residence, e.g. in Hong Kong. In such cases, we protect your data through appropriate legal mechanisms.
Security and retention
We use security measures to protect your data. However, no transmission or storage is 100% secure. We retain your data for as long as necessary to fulfill the purposes described.
Contact
If you have questions or wish to exercise any of your rights, please contact us at:
Apexnova International Ltd
UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG
Registration: 78733364
apexnovainternationalltd@gmail.com
Responsible party: Apexnova International Ltd