Payment & Billing Policy

At Loveos, we strive to provide you with a seamless and secure shopping experience. Please read our payment and billing terms carefully before placing your order.

Accepted Payment Methods

We offer a variety of secure payment methods for your convenience:

• Credit Cards: Visa, MasterCard, and American Express

• Digital Wallets: PayPal, Google Pay, and Apple Pay

• Other Payment Methods: Shop Pay

All payments are processed through our trusted Shopify payment gateway to ensure security and reliability.

Currency and Conversion Fees

• Our standard currency is Euro (€).

• If you pay in a different currency, your bank or payment provider may charge conversion fees.

• Any additional fees are the responsibility of the customer.

Billing

Once your payment is successful, you will receive a confirmation email with your order details. Please make sure your billing information is correct to avoid delays.

Failed Transactions and Refunds

• If a payment fails, you will automatically receive a refund to your original payment method.

• Refunds are generally processed within 7–10 business days, depending on your payment provider’s policies.

If you have any questions about payments or billing, please contact us at support@loveos.de.

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (HKT)
We typically respond to emails within 24–48 hours.

Money-Back Guarantee

We offer a 30-day money-back guarantee on all products. If you are not satisfied, please refer to our Return and Refund Policy.

Shipping Policy

We offer free shipping on all orders. Shipping details and times are provided at checkout.

Contact Information

Company Name:
Apexnova International Ltd
Business Address:
UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG
Registration: 78733364

Website: loveos.de
Support E-Mail: support@loveos.de
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (HKT)
We respond to email inquiries within 24–48 hours.